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Your Rights, Our Obligations, and How This Works

Everything on 7bebd — your account, your wallet activity through bKash, Nagad, or Rocket, and your access to any part of the platform — operates within a defined legal framework.

Jurisdiction-dependent accessAccount eligibility criteriabKash, Nagad, Rocket wallet policyData retention termsContact paths for legal requests
7bebd Your Rights, Our Obligations, and How This Works
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, need to request a data review, or want to raise a formal policy concern, we have direct contact paths available. Legal and account-related queries are handled separately from general support so they reach the right team without delay. Responses to formal policy requests may take longer than standard account queries — we will confirm receipt and give you a timeline when you write in.

Policy Email Send formal legal or data requests to our policy address. We confirm receipt within one business day and provide a response timeline for your specific query type.
Live Chat — Account Queries For account-level questions that touch on terms — wallet holds, eligibility flags, transaction disputes — our chat team can escalate directly to the compliance desk.
Written Request Portal Data access, correction, and deletion requests must be submitted in writing through our request portal. Include your registered account details and the specific action you are asking for.
ACCOUNT SECURITY PRACTICE

How We Handle Your Data and Account Security

We keep your personal data only as long as your account is active or as required by our audit obligations — whichever is longer. Payment data linked to bKash, Nagad, and Rocket transactions is stored in encrypted form and is only accessed during verification, dispute resolution, or a compliance review. You can request a summary of what we hold on your account at any time by writing to our policy team. Cookie use on 7bebd is limited to session management and basic analytics; we do not sell or transfer profile data to third parties for marketing purposes.

Data Retention

We hold account and payment data — including bKash and Nagad records — for the minimum period required by our audit policy. You may request deletion once your account is closed.

Encryption Standards

All wallet transaction data, including Rocket withdrawals and Nagad deposits, is encrypted at rest and in transit. Account credentials are hashed and never stored in plain text.

Cookie Policy

Cookies on this site manage your session and help us understand page performance. No behavioural advertising cookies are placed without your explicit consent at the cookie prompt.

Who to Contact

For data correction or account security concerns, contact our policy team through the written request portal. Provide your account ID and a clear description of the change needed.

Common Questions About Our Legal Terms

These are the questions we get most often about how our terms apply, what your rights are, and how to take action on a data or account concern. If your question is not here, use the policy email or written request portal listed above.

Access depends on your local law and the eligible region you are in. We do not confirm legal status on your behalf — check your local position before opening an account.

We hold your registration details, account activity, and payment records — including bKash, Nagad, and Rocket transactions. You can request a summary through our written request portal at any time.

Yes. Once your account is closed, submit a deletion request through the written portal. We will process it within the timeframe our retention policy allows and confirm when it is done.

Contact us through live chat for account-level disputes. If the matter is formal, submit it in writing via the policy email. Our compliance desk will review and respond with a timeline.

Payment records are kept for the minimum audit period required by our internal policy. After that period expires, records are purged. Your deletion request will trigger a review of what can be removed immediately.

Use the written request portal. State your account ID, the field that needs correcting, and the accurate information. Our policy team will verify and update the record, then confirm in writing.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.